Reactive service
Request diagnosis and authorize work when a problem appears. This approach requires the customer to identify issues and manage the disruption and budget of unplanned work. Availability, minimum charges, parts and travel are confirmed for each request.
Planned condition reviews
Schedule checks of agreed installed assets. Receive documented findings, repair priorities and lifecycle recommendations. Inspections do not automatically include every corrective repair, replacement part or emergency response.
Corrective service arrangements
Define covered devices, included labor or parts, limits, exclusions and authorization rules in advance. Ask how pre-existing deficiencies and equipment installed by others are handled, and whether a takeover assessment is required.
Monitoring and escalation
Monitoring receives specified signals under a separate defined workflow. Confirm who verifies, calls, dispatches or escalates, when coverage applies and who updates contacts. Monitoring and on-site maintenance address different responsibilities.
| Need | What to define | Evidence to request |
|---|---|---|
| Unplanned fault | Diagnosis, authorization, labor, parts and travel | Symptom, tests, cause, repair and retest |
| Scheduled review | Covered assets, checks, frequency and exclusions | Asset-level findings and priorities |
| Corrective arrangement | Included devices, limits, labor and parts | Coverage schedule and exception rules |
| Monitoring | Signals, verification, contact and response chain | Authorized end-to-end signal test |
| Legacy takeover | Inventory, known deficiencies and repair prerequisites | Tested baseline before support acceptance |